CX Junior Specialist

职位描述

- Provide prompt and professional support via phone, chat, email, and social media. - Assist customers / Drivers / Merchants with order-related inquiries such as delays, missing items, payment issues, and refunds. - Communicate with delivery partners (couriers) and restaurants to resolve real-time order issues. - Monitor orders and proactively reach out to customers if delays or issues arise. - Follow standard operating procedures and escalation protocols to ensure consistent service quality. -

任职要求

- Undergrade diploma or equivalent - Previous experience in customer service, contact center, or similar environment preferred. - Experience in the food delivery or tech startup industry is an advantage. - Excellent verbal and written communication skills. - Ability to multitask and work under pressure in a fast-paced environment. - Problem-solving mindset with a strong sense of ownership. - Tech-savvy; comfortable using customer support tools, mobile apps, and web-based platforms. - Strong inte