售后服务管理-实习

职位描述

1.Service Order Monitoring: Monitor and compare Xiaomi and service provider's system data on daily basis, to correct unsynchronized data; 2.Monitor logistics status to identify abnormal data, especially orders with delay risks or lost parcels, and then follow up on abnormal order processing with the relevant owners. 3.Customer Feedback Support: Organize and document the feedbacks from non-system channels like user complaint letters, e-commerce issues, and then support the owners to track the han

任职要求

Ability to work 35 hours per week full-time and start quickly at our Paris office, preferably for a period of 4 to 6 months; Fluency in both Chinese and English; knowledge of French is a plus; Proficiency in MS Office, especially Excel; Willingness to learn and take initiative in solving problems independently, as well as collaborate effectively with different teams and departments; Strong sense of responsibility and aptitude for managing multiple tasks in parallel; Good service orientatio