小米
欧洲区域Customer Experience负责人
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职位描述
Key Responsibilities Customer Journey Management Lead the design and optimization of the end-to-end customer journey across: Sales Delivery Aftersales Digital ownership Customer support Identify friction points and implement improvement initiatives across online and offline touchpoints. Ensure a consistent premium customer experience across all European markets. --- CX Strategy & Transformation Develop and execute regional customer experience strategies aligned with global brand standards. Suppo
任职要求
Qualifications Experience 8+ years of experience in: Automotive OEM Automotive retail Mobility Premium/luxury customer operations Strong experience in: Customer Experience (CX) Retail Operations Aftersales Dealer Management Customer Journey Optimization Experience working across European markets is highly preferred. Prior exposure to agency model or omnichannel retail transformation is a plus. --- Skills Strong understanding of automotive retail and aftersales operations. Deep knowledge of custo