小米
Head of Commercial Operations
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职位描述
Responsibilities: • Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey. • Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations. • Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets. • Own operational readiness for new markets, products, serv
任职要求
What we're looking for: • Proven experience leading commercial operations, sales operations, order management or business operations functions within automotive, retail, e-commerce or other complex operational environments. • Strong understanding of order-to-cash processes, operational controls and customer transaction management. • Experience designing scalable operational frameworks across multiple markets or business units. • Highly analytical with a strong process improvement and automation