CX AI & Insights Data Manager

职位描述

1、CX AI & data leader that will develop solutions and innovate to impact business throught CX and team developing. 2、Lead the design and delivery of end-to-end BI solutions that measure and optimize key CX metrics with business connections (churn, NPS, CSAT, first contact resolution,first-response time, complaint resolution), achieving measurable uplifts into Customer Experience and Company Efficiency 3、Build and manage a team of data analysts and BI engineers to produce dashboards, experimentat

任职要求

1、AI first thinking. Experience on building data pipelines to be AI friendly, process and report automations, innovative approach to build new tools/products and generate ROI impact. 2、Hands-on profile that will lead a small team but also act as individual contributor. 3、A bachelor’s degree in Engineering, Data Science, Statistics, Economics, Computer Science, Business Analytics, or a related field is preferred; equivalent practical experience leading analytics at large-scale tech or mobility pl