Business Process Improvement - Customer Experience

职位描述

Service Experience Design 1. Design and optimize end-to-end customer service journeys, ensuring a seamless and consistent customer experience across all touchpoints 2. Develop customer service blueprints, process flows, and interaction frameworks that align with business objectives and customer needs 3. Create and maintain service design documentation, including service blueprints, user journey maps, and process diagrams Research & Insights 1. Conduct qualitative and quantitative research (e.g.,

任职要求

Education 1. Bachelor's degree or above in Service Design, Interaction Design, Industrial Design, Human-Computer Interaction (HCI), Business Administration, or a related field 2. A Master's degree in a relevant discipline is a plus Experience 1. Minimum 5 years of hands-on experience in service design, UX design, customer experience, or a related role 2. Proven track record of leading end-to-end service design projects from concept to implementation 3. Experience working in cross-functional team