Senior Specialist of Business Process Innovation-Keemart

职位描述

1. Design and output the service process for the Keemart business line, building service rules based on business models and customer experience, and continuously optimizing them to ensure the service processes is useful, clear, concise, and easy to operate. 2. Establish and operate multi-source insight mechanisms including VOC (Voice of Customer), VOE (Voice of Employee), data analytics, and external benchmarking, identify and break down customer pain points, and collaborate with internal and ex

任职要求

1. Service process design: clear understanding of the entire service process chain from design and execution to outcome measurement, taking ownership of the whole journey. 2. Data insight: familiar with core service industry metrics, experienced in data analysis, and able to independently complete the full workflow from data processing to anomaly identification to root-cause analysis. 3. Project management: experienced in leading service improvement projects, with the ability to break down goals