2027秋招-客服产品运营

职位描述

1. System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.Improve system efficiency by deploying AI capabilities.2. Requirement Management: Collect and analyze system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.3. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience

任职要求

1. Product and System UnderstandingFamiliar with common customer service, operations, and project management tools (e.g., Zendesk, Salesforce, Jira, Feishu, WeCom, ServiceNow, etc.)Able to understand tool logic, core functions, configuration methods, and permission management mechanismsKnowledge and understanding of AI concepts and applications2. Data AnalysisProficient in SQL, and data visualization tools (e.g., Looker Studio, Power BI)Capable of interpreting event tracking data, lo